Product Description
Overview
- Pickup and Return Service with Accidental Damage Protection offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes pickup, offsite repair, materials and parts, labor, and return shipping costs. Plus, accidental damage protection covers spills, drops, falls and more.
Features
- Must be purchased while the standard warranty is in effect and provides three years of coverage from the hardware purchase date.
- Covers all parts and labor needed to repair your HP product or replacement if it cannot be repaired.
- For products in non-critical environments, Pickup and Return Service offers a reliable, lower-cost alternative to onsite support.
- HP’s expert technicians have the tools and resources to repair your equipment properly.
- HP pays for door-to-door, pickup and return delivery for repair or replacement of your supported HP product.
- Accidents happen. In the event that peril finds your PC, don't worry - accidental damage protection covers spills, drops, falls and more.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Coverage window | Standard workdays - 9 hours |
| Response time | Repaired within 3-7 business days |
| Duration | 3 years |
| Support type | Pickup and return |
| Additional support option | Accidental damage protection |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP ... |
| Coverage period (month) | 36 |
| Warranty type | S |
| Service features, header | Prepaid shipment to HP repair center; Accidental Damage Protection; Prepaid return shipment; Remote problem diagnosis and telephone support; 3-5 business day offsite repair[1] |
| Care Pack type | Electronic |
| Additional information | Excludes external monitor |
| Service method | Depot repair |
| Place of service | Offsite |
| Warranty coverage | In warranty |
| Logistics options | Courier pick up and return |
| Datasheet publication number | 4AA5-9399 |
| Facet Product type | Care Pack |