Product Description
Overview
- Minimize downtime and maximize convenience. Get back up and running quickly with HP Onsite Exchange Service. Get high quality remote troubleshooting assistance and, if necessary, an expert certified technician will exchange the device for you, at your site.
Features
- Our experts are ready to help. Get the convenience and expertise of a certified technician who will perform an exchange for you.
- Take advantage of our expert support specialists ready to provide remote assistance.
- You pay no shipping costs with convenient door-to-door pick up and delivery.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP ... |
| Duration | 1 year |
| Support type | Exchange |
| Coverage window | Standard workdays - 9 hours |
| Response time | 3 - 5 business days response |
| Warranty type | P |
| Coverage period (month) | 12 |
| Care Pack type | Electronic |
| Service features, header | Remote problem diagnosis and support; Exchange by a technician the next business day¹; No shipping required; Complete service coverage |
| Service method | Onsite unit exchange |
| Place of service | Onsite |
| Warranty coverage | Post warranty |
| Datasheet publication number | 4AA5-7508 |
| Facet Product type | Care Pack |