Product Description
Overview
- When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Next Business Day[1] Onsite Service with Defective Media Retention, and vastly improve your product uptime. With high-quality remote assistance and convenient onsite support available the next business day, help is there when you need it – so you can get back to work. When dealing with failed storage media, you maintain control of your sensitive data.
Features
- Know that your hardware will be up and running as soon as possible thanks to our knowledgeable expertise and efficient service and support.
- You retain possession of failed storage media, so you can securely dispose of or archive it in a way that helps meet your security standards or industry requirements.
- Our support specialists are always ready to assist in whatever way the situation calls for, whether it’s remotely over the phone or in person.
- Our experts are ready when you need you help. In-person repairs, parts, and service will arrive at your door the very next business day.[1]
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Additional support option | Defective media retention |
| Coverage window | Standard workdays - 9 hours |
| Response time | Next business day response |
| Duration | 3 years |
| Support type | Onsite repair |
| Warranty type | S |
| Coverage period (month) | 36 |
| Service features | When an issue requires in-person assistance, we’ll be on our way the next business day[1] to begin working on your device and help get you back up and running as soon as possible.; When complex incidents occur, we’ll be ready. HP’s formal escalati... |
| Service features, header | Remote problem diagnosis and support; Defective media retention; Escalation management; Coverage for all HP branded components; Replacement parts and materials included; Onsite hardware support- next business day[1] |
| Care Pack type | Electronic |
| Service method | Onsite repair |
| Warranty coverage | In warranty |
| Place of service | Onsite |
| Datasheet publication number | 4AA5-6385 |
| Facet Product type | Care Pack |