Product Description
Overview
- Parts and Remote Service offers access to high quality remote assistance and replacement parts to authorized HP Partners for hardware components that are eligible and covered. We’ll ship replacement parts the next business day[1] to your specified location – before you even return the defective parts to HP.
Features
- Shipping charges are included for standard delivery, and additional options are available for predetermined time-and-place delivery.
- Expedite access to replacement parts with Advance exchange.
- Your service technicians can rely on experienced HP service technicians for remote problem diagnosis and support.
Product Videos
Specifications
| Spec | Description |
|---|---|
| Support type | Exchange |
| Duration | 5 years |
| Response time | Next business day response |
| Coverage window | Standard workdays - 9 hours |
| Service features, header | Advanced parts exchange; Next Business Day parts delivery[1]; Remote problem diagnosis and support; Preferential parts discounts |
| Place of service | Channel |
| Service method | Part exchange |
| Logistics options | Parts shipped next business day |
| Warranty coverage | In warranty |
| Datasheet publication number | 4AA5-7985 |
| Facet Product type | Care Pack |