Product Description
Overview
- When you operate around the clock, 7 days a week, you can't wait for your device to be repaired next week – or even the next day. You need quick access to remote technical assistance — and if required, 4-Hour Onsite Service [1]. This service is available 24 hours per day, 7 days a week, including HP holidays.
Features
- HP will work during the coverage window to isolate the hardware incident and remotely troubleshoot, remedy, and resolve the incident.
- 4-Hour Onsite Hardware Support provides remote assistance and 4-hour onsite response [1] for your covered hardware, helping you to improve product uptime.
- For hardware incidents that cannot be resolved remotely, an HP authorized representative will provide 4-hour onsite response technical support [1] on covered hardware products to return them to operating condition.
Product Videos
Specifications
Spec | Description |
---|---|
UNSPSC code | 81111812 |
Support type | Onsite repair |
Duration | 3 years |
Coverage window | 7 days a week - 24 hours |
Response time | 4 hour response |
Coverage period (month) | 36 |
Warranty type | S |
Service features, header | Service available 24 hours a day - 7 days a week; Remote problem diagnosis and support; Access to electronic support information and services; Firmware updates for selected products; Replacement parts and materials included; 4-hour onsite response... |
Care Pack type | Electronic |
Additional information | Excludes external monitor |
Place of service | Onsite |
Service method | Onsite repair |
Warranty coverage | In warranty |
Datasheet publication number | 4AA5-6385 |
Facet Product type | Care Pack |