Product Description
Overview
- You won't be down for long with HP Next Business Day[1] Exchange Service. Get high quality remote troubleshooting assistance and, if needed, a replacement will arrive the next business day, with shipping included. Send your failed unit back to HP in pre-paid packaging.
Features
- We're ready to ship a replacement if needed. You'll get it the next business day[1] so you'll be back up and running fast, and we provide everything you need to ship your failed unit back to us.
- Take advantage of our expert support specialists ready to provide remote assistance.
- No need to worry about shipping costs - we have it covered for you.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Coverage window | Standard workdays - 9 hours |
| Response time | Next business day response |
| Duration | 3 years |
| Support type | Exchange |
| Warranty type | S |
| Coverage period (month) | 36 |
| Optional service features | Major parts replacement, as detailed in the ''Service limitations'' section, is limited to one each per year. The unit may need to be repaired or replaced at an HP designated location, since not all replacement parts may be available locally.; Acc... |
| Service features, header | Shipping costs included; Replacement arrives the next business day[1]; Remote problem diagnosis and support; Complete service coverage |
| Service features | Search of HP and third-party hosted knowledge databases for certain third-party products in order to retrieve product information, get answers to support questions, and participate in support forums; Coverage windows may vary by geographic locatio... |
| Service level options | For calls received before 2:00 p.m., HP will ship a replacement product within the normal product lead time to the Customer’s site for delivery within 3 to 5 coverage days after the service request has been logged. Service requests received after ... |
| Service level options, header | Normal product lead time onsite shipment, standard business hours (9x5); Next-business-day onsite shipment, standard business hours (9x5) |
| Care Pack type | Electronic |
| Service limitations | The cost to repair a major part after the limit of one event per year has been reached will be charged on a time-and-materials basis; Major parts replacement is limited to one each per year. For accidental damage protection coverage, major parts i... |
| Service type | ELECTRONIC CARE PACK |
| Warranty coverage | In warranty |
| Logistics options | Courier shipment and defective return |
| Service method | Advanced unit exchange |
| Place of service | Offsite |
| Customer responsibility | Perform other reasonable activities to help HP identify or resolve problems, as requested by HP; Start self-tests and install and run other diagnostic tools and programs; Provide all information necessary for HP to deliver timely and professional ... |
| Coverage | Coverage limitations One-time Hardware Replacement: For selected Care Packs, service coverage is limited both by a length of time as well as by a usage limit of the hardware exchange service feature. For one-time hardware replacement, all service ... |
| Datasheet publication number | 4AA5-7508 |
| Facet Product type | Care Pack |