Product Description
Overview
- Minimize downtime and maximize convenience. Get back up and running quickly with HP Onsite Exchange Service. Get high quality remote troubleshooting assistance and, if necessary, an expert certified technician will exchange the device for you, at your site.
Features
- You pay no shipping costs with convenient door-to-door pick up and delivery.
- Take advantage of our expert support specialists ready to provide remote assistance.
- Our experts are ready to help. Get the convenience and expertise of a certified technician who will perform an exchange for you.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Duration | 3 years |
| Support type | Onsite repair |
| Coverage window | Standard workdays - 9 hours |
| Response time | Next business day response |
| Coverage period (month) | 36 |
| Warranty type | S |
| Service features, header | Coverage for all HP branded components; Escalation management; Remote problem diagnosis and support; Replacement parts and materials included; Onsite hardware support- next business day[1] |
| Service features | We’ll replace any parts or materials required to get your hardware back to working order so you can get back to work.; When an issue requires in-person assistance, we’ll be on our way the next business day[1] to begin working on your device and he... |
| Care Pack type | Electronic |
| Place of service | Onsite |
| Warranty coverage | In warranty |
| Service method | Onsite repair |
| Datasheet publication number | 4AA5-6385 |
| Facet Product type | Care Pack |