Product Description
Overview
- Pickup and Return Service offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes pickup, offsite repair, materials and parts, labor, and return shipping costs.
Features
- For products in non-critical environments, Pickup and Return Service offers a reliable, lower-cost alternative to onsite support.
- HP provides door-to-door service that includes pickup, repair of the defective product, and return of the operational product.
- HP’s expert technicians have the tools and resources to repair your equipment properly.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Photo (product photo, jpg, 190x170) | HP Care Pack Services/hp-care-pack_190x170.jpg |
| Photo (product photo, jpg, 70x100) | HP Care Pack Services/hp-care-pack_70x100.jpg |
| Photo (product photo, jpg, 400x400) | HP Care Pack Services/hp-care-pack_400x400.jpg |
| Support type | Pickup and return |
| Duration | 2 years |
| Response time | Repaired within 3-7 business days |
| Coverage window | Standard workdays - 9 hours |
| Legal disclaimer | Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP ... |
| Coverage period (month) | 24 |
| Warranty type | S |
| Care Pack type | Electronic |
| Service features, header | Remote problem diagnosis and telephone support; Prepaid shipment to HP repair center; 3-5 business day offsite repair[1]; Prepaid return shipment |
| Place of service | Offsite |
| Service method | Depot repair |
| Logistics options | Courier pick up and return |
| Warranty coverage | In warranty |
| Additional information | Excludes external monitor |
| Datasheet publication number | 4AA5-9399 |
| Facet Product type | Care Pack |