Product Description
Overview
- When hardware issues come up, the sooner you can get running again, the better. Our HP Onsite Solution Support[1] is specially designed for your HP Point of Service products, and includes support coverage for up to 6 attached peripherals, to vastly improve your product uptime. With high-quality remote assistance or convenient onsite support, help is there when you need it - so you can get back to work.
Features
- Gain security and control when dealing with defective storage disks. HP will diagnose the problem, provide a replacement disk and let you keep the old one.
- Enjoy peace of mind knowing you have access to our knowledgeable expertise and efficient service and support for your complete POS solution (limited to base unit and up to 6 peripherals).
- Our support specialists are always ready to assist in whatever way the situation calls for, whether it's remotely over the phone or in person.
Product Videos
Specifications
| Spec | Description |
|---|---|
| UNSPSC code | 81111812 |
| Support type | Onsite repair |
| Additional support option | Defective media retention |
| Duration | 4 years |
| Response time | Next business day response |
| Coverage window | Standard workdays - 9 hours |
| Coverage period (month) | 48 |
| Warranty type | S |
| Care Pack type | Electronic |
| Service features, header | Escalation management; Access to electronic support information; Defective media retention; Remote problem diagnosis and support; HP electronic remote support solution; Onsite hardware support; Materials, parts, and return shipping included; Cover... |
| Service method | Onsite repair |
| Warranty coverage | In warranty |
| Additional information | Includes coverage for 1 external monitor up to 22" and up to 6 HP peripherals |
| Place of service | Onsite |
| Datasheet publication number | 4AA5-6385 |
| Facet Product type | Care Pack |